Returns
Missmani Nails Refund and Return Policy
At Missmani Nails, customer satisfaction is important to us. If you are not 100% satisfied with any of our products, please let us know immediately. Because if you’re not happy, we’re not happy either. We try our best to serve you, and if any issues arise, we are happy to work with you to find a solution. However, due to the nature of our products, all sales are considered final. We are committed to providing high-quality products and excellent service, but there are specific conditions under which refunds or returns may be considered.
1. Final Sale Policy
All items purchased from Missmani Nails are considered final sale. This means that we do not offer returns, exchanges, or refunds on non-defective items. Please make sure to carefully review your order before completing your purchase.
2. Defective Items or not as expected
We will offer a refund or replacement if an item is found to be defective. If you receive a product that is damaged or not functioning as intended, please contact our customer service team within 7 days of receiving the product to initiate a claim. Proof of the defect, such as photos or videos, may be required to process your claim.
Eligibility: Refunds will only be issued for items that are defective in workmanship or materials.
Non-Eligibility: Customer dissatisfaction due to color differences will not qualify as a defect. Please note that slight variations in color or design may occur, as colors shown on a computer screen can differ from the actual product. The product images are the closest representation of the final item, and we strive to display the color and character of each product as accurately as possible. However, we do not offer refunds based on color differences perceived between the website images and the actual product.
Minor Variations: Minor variations in texture or design that do not affect the product’s performance do not qualify as defects.
3. Missing Packages
In the case of a missing package, we require a full investigation report by the shipping company before issuing a refund or replacement.
Report Timeline: If your package has not arrived, please contact us at support (at) missmaninails.com within 7 days of the expected delivery date to report it as missing.
Shipping Investigation: We will coordinate with the shipping carrier to conduct an investigation into the missing package first. The shipping company will provide a report to confirm whether the package was delivered or lost.
Conclusion Timeline: We require up to 30 days from the time a missing package is reported to come to a conclusion about issuing a refund or replacement.
Refund or Replacement Decision: If the shipping company’s report confirms that the package was not delivered, we will process a refund or send a replacement.
4. Orders Placed by Mistake
We do not offer refunds, returns, or exchanges for orders placed by mistake. This includes, but is not limited to:
Incorrect item selection or mistaking one product for another based on our advertisements or product descriptions on the website.
We encourage customers to thoroughly review their cart and order details before making a purchase.
5. Non-Returnable/Non-Refundable Situations
6. How to Request a Refund or Report an Issue
To initiate a claim for a defective item or missing package, please contact our customer service team at support (at) missmaninails.com with your order number and details of the issue. We will guide you through the next steps, including any documentation or proof needed to complete your claim.
7. Processing Refunds
Once approved, refunds will be processed within 7-10 business days and issued back to the original payment method. Please note that some banks may take additional time to process the refund on their end.
We reserve the right to update or modify this policy at any time. For any questions or concerns about our refund and return policy reach out to us.
Thank you for shopping with Missmani Nails!
At Missmani Nails, customer satisfaction is important to us. If you are not 100% satisfied with any of our products, please let us know immediately. Because if you’re not happy, we’re not happy either. We try our best to serve you, and if any issues arise, we are happy to work with you to find a solution. However, due to the nature of our products, all sales are considered final. We are committed to providing high-quality products and excellent service, but there are specific conditions under which refunds or returns may be considered.
1. Final Sale Policy
All items purchased from Missmani Nails are considered final sale. This means that we do not offer returns, exchanges, or refunds on non-defective items. Please make sure to carefully review your order before completing your purchase.
2. Defective Items or not as expected
We will offer a refund or replacement if an item is found to be defective. If you receive a product that is damaged or not functioning as intended, please contact our customer service team within 7 days of receiving the product to initiate a claim. Proof of the defect, such as photos or videos, may be required to process your claim.
Eligibility: Refunds will only be issued for items that are defective in workmanship or materials.
Non-Eligibility: Customer dissatisfaction due to color differences will not qualify as a defect. Please note that slight variations in color or design may occur, as colors shown on a computer screen can differ from the actual product. The product images are the closest representation of the final item, and we strive to display the color and character of each product as accurately as possible. However, we do not offer refunds based on color differences perceived between the website images and the actual product.
Minor Variations: Minor variations in texture or design that do not affect the product’s performance do not qualify as defects.
3. Missing Packages
In the case of a missing package, we require a full investigation report by the shipping company before issuing a refund or replacement.
Report Timeline: If your package has not arrived, please contact us at support (at) missmaninails.com within 7 days of the expected delivery date to report it as missing.
Shipping Investigation: We will coordinate with the shipping carrier to conduct an investigation into the missing package first. The shipping company will provide a report to confirm whether the package was delivered or lost.
Conclusion Timeline: We require up to 30 days from the time a missing package is reported to come to a conclusion about issuing a refund or replacement.
Refund or Replacement Decision: If the shipping company’s report confirms that the package was not delivered, we will process a refund or send a replacement.
4. Orders Placed by Mistake
We do not offer refunds, returns, or exchanges for orders placed by mistake. This includes, but is not limited to:
Incorrect item selection or mistaking one product for another based on our advertisements or product descriptions on the website.
We encourage customers to thoroughly review their cart and order details before making a purchase.
5. Non-Returnable/Non-Refundable Situations
- Change of mind after placing an order or order placed by mistake
- Incorrect product perception based on photos or descriptions in our advertisements or website.
- Delayed delivery due to circumstances beyond our control (e.g., weather, carrier delays).
- Opened or destroyed packages
6. How to Request a Refund or Report an Issue
To initiate a claim for a defective item or missing package, please contact our customer service team at support (at) missmaninails.com with your order number and details of the issue. We will guide you through the next steps, including any documentation or proof needed to complete your claim.
7. Processing Refunds
Once approved, refunds will be processed within 7-10 business days and issued back to the original payment method. Please note that some banks may take additional time to process the refund on their end.
We reserve the right to update or modify this policy at any time. For any questions or concerns about our refund and return policy reach out to us.
Thank you for shopping with Missmani Nails!